Company Overview and Values

Established by Dr Glenn Carter and located in North Ryde, the company has 30 employees with strong healthcare and human resources backgrounds, focused on recruitment. The parent company, Pharmaceutical Professionals (Asia Pacific) Pty Ltd, has been successfully operating in the pharmaceutical market since 1997. Growing from a solid base of pharmaceutical clients the business scope now includes the wider healthcare and scientific industry.

The company is structured into specialised Divisions:

• PP Office Support
• PP Sales and Marketing
• PP Clinical Research
• PP Regulatory Affairs
• PP Medical Affairs
• PP Medical Devices and Diagnostics
• PP Science and Technology

Our business approach is to constantly strengthen our service delivery to achieve quality results. This approach gives benefits to both the clients and the candidates that we represent. For clients it gives access to quality candidates delivered smoothly and efficiently. For candidates it gives access to quality jobs that are suitable for their skill set and provides opportunity for professional growth.

We achieve this by promoting an internal culture focused on quality, service, sharing knowledge and building relationships. We understand that our work affects the lives and successes of many people. We operate with full respect for everyone we are in contact with; conduct all our activities ethically, honestly and confidentially; and constantly search for new ways to improve our service delivery.

Due to a commitment to excellence the company has experienced sustained growth and is now an established leader within the sector. Our approach involves providing quality candidates that meet the job brief and delivering this quality service smoothly and efficiently; constantly building candidate referral networks, through recruitment brand management strategies, thus having a range of candidates for active jobs and; continuously improving all our procedures and methodologies for all stages of the recruitment process so that quality results can be delivered cost-effectively.

Operating Values

We value our customers. Our customers include anyone that we have a business relationship with, be it external or internal. Our work colleagues are our customers.

We respond quickly to customer enquiries, emails, letters, faxes, telephone calls and other messages. Our tone is professional, courteous and accurate.

We welcome our customers in a friendly manner, with a warm sincere smile using their names, and are attentive to their enquiry. We maintain this throughout all interactions with our customers.

We work to the highest professional standards. All written material is thoroughly checked and mistake free. All verbal communication is grammatically correct, well pronounced and slang free. All our interactions are to the highest ethical and confidential standards.

We build rapport with our customers and respect sensitivities in all our communication.

We manage our time so that priority tasks are accomplished before the target set and customer service levels on all tasks are exceeded. This involves regular and appropriate updates to all customers on work-in-progress.

We are prompt to customer meetings and arrive in a prepared and unhurried manner. We uphold the highest professional standards of presentation, which includes business attire at all times.

We respect and value the input that our customers have on the success of our business. We encourage feedback and we learn from our customers.

We work with a refreshed and motivated attitude.

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