Quality Management

We have established recruitment methodologies for permanent, contract and executive assignments and dedicated staff to ensure adherence to service levels. We conduct regular quality audits and continuous training in all aspects of the business.

We attract and retain high calibre consultants and conduct regular on-going internal audits and training in all aspects of our business processes. The performance standards of employees are measured weekly through the collection and analysis of key metrics. This information is fed back to employees with appropriate coaching and mentoring.

We have a significant focus on the training of our Recruitment Consultants. Every new employee undergoes an in-depth induction programme that covers recruitment methodology, SOPs and industry knowledge. This is reinforced weekly with recruitment training, role plays, case studies and discussion on industry topics.

We have the specific industry knowledge and the focus to provide an in-depth recruitment service and the size and scope to work across all areas of our client’s business. With a large team of recruitment professionals and a well-managed infrastructure we are small enough to have individualized service and large enough to quickly mobilize resources to meet any requirements.

“Everyone at Pharmaceutical & Medical Professionals is committed to providing the highest level of service. You can expect us to respond quickly to your enquiries, to work to the highest ethical and confidential standards, to provide timely and honest feedback following interviews and to be knowledgeable about all aspects of the roles that you are considering.

You have my guarantee that we will continue to deliver superior customer service levels so that your goals are optimized.

I welcome your feedback regarding the service that my company offers.

We are committed to your success.”

Dr Glenn Carter
Managing Director